Return Policy

At FrappeClub, every item is made to order especially for you. Because each product is custom-made, we do not accept returns or exchanges for reasons such as ordering the wrong size, changing your mind, or buyer's remorse.

We are committed to providing high-quality products. If your order arrives damaged, defective, or significantly different from what you ordered, we'll be happy to help.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 14 days of delivery by emailing admin@frappeclub.com.

To help us resolve your request quickly, please include your order number, a brief description of the issue, and clear photos showing the damage or defect.

Once your claim has been reviewed, we will arrange a replacement or refund if your request is approved.

Order Cancellations: Orders may be cancelled within 24 hours of purchase. After production has begun, orders can no longer be cancelled because each item is made specifically for you.

Non-Returnable Items: Made-to-order merchandise, personalized or customized products, sale or clearance items, stickers, and gift cards are not eligible for returns or refunds unless they arrive damaged or defective.

Refunds: If your refund is approved, it will be issued to your original method of payment. Please allow several business days for your bank or credit card provider to process the refund.

Late or Missing Refunds: If you haven't received your refund after it has been approved, first check your bank account again. Then contact your credit card company or payment provider, as processing times may vary. If you still have not received your refund, please contact us at admin@frappeclub.com.

Return Shipping: If we request that an item be returned, we will provide return instructions by email. Unless the return is due to our error or a defective product, customers are responsible for return shipping costs. Original shipping charges are non-refundable.